Your customers wake up. Ours never went to sleep.
Crosswave Support builds small, dedicated support pods for e-commerce, SaaS, and service brands across the US, UK, Canada, and Australia — led by 13+ years of actually talking to your customers, not managing a script library.
Wherever your customers reach you, we're already there.
Every pod is trained on your product first and your tone second — so support feels like an extension of your team, not a vendor bolted on.
Voice support
Inbound and outbound calls handled with real empathy — patient with frustrated customers, quick with simple ones, and honest when something needs escalating.
Chat & email
Written support with a consistent, on-brand tone — fast first responses, clear next steps, and no copy-paste replies that customers can spot from a mile away.
Orders & tickets
Returns, refunds, shipping issues, and account problems — followed through to a real close, with the reasoning behind every decision logged for you.
You've probably heard the outsourcing horror stories.
Rude agents. Vendors who go quiet. Nobody accountable when something breaks. That's the reputation outsourced support has earned — and it's exactly what Crosswave was built to avoid.
No rude, disengaged agents.Every agent is trained personally on empathy and your product first — not handed a script and a headset on day one.
No vendor that goes quiet.You reach the person actually running your pod directly — never a ticket queue, an account number, or a support inbox that goes cold.
No unaccountable black box.Weekly QA scorecards on tone, resolution accuracy, and empathy, plus CSAT on every interaction — reviewed personally and shared with you as it happens.
No blind trust required.Every engagement starts with a two-week pilot, so you see the quality for yourself before committing to anything long-term.
Live pod scorecard
This weekFrom first call to a running pod, in four steps.
No long onboarding decks and no lock-in contract — you see quality before you commit to it.
Discovery call
We learn your product, your customers, your tone, and exactly where support is breaking down today.
Two-week pilot
One trained agent handles real tickets or calls under close QA, so you can judge quality before hiring a full pod.
Build your pod
We hire and train 2–5 dedicated agents matched to your channels and your customers' hours — not generic shift coverage.
Scale or hold
Add agents as you grow, or keep a lean pod indefinitely. Every engagement runs month-to-month — no long-term lock-in.
Pods, not seats.
Straightforward pricing per dedicated agent — no setup fees, no recruitment charges buried in the contract.
Dedicated support pod
- 1 dedicated, product-trained agent per seat
- Coverage matched to your customers' timezone
- Weekly QA scorecard and CSAT reporting
- Direct line to the pod lead — no ticket queue
- Two-week pilot before any long-term commitment
Final pricing depends on channels (voice / chat / email), hours of coverage, and pod size. Most founders get an exact quote after a 20-minute discovery call.
Get a custom quoteTell us where support is breaking down.
A 20-minute call is usually enough to tell you whether a Crosswave pod is a fit — no pressure, no obligation.